Give every customer-facing team the knowledge to resolve more.
Optonix Assist helps customer support teams resolve more issues by connecting the knowledge, systems and expertise they need into one intelligent workflow.
Built by Optonix.
The core insight
The hidden cost of fragmented knowledge.
Businesses don't have a customer support problem. They have a knowledge and operational flow problem.
Knowledge is spread across documentation, people, CRMs, ticketing systems, internal chats and subject matter experts.
Every unnecessary escalation costs the business twice — the customer waits longer, and experts stop doing their actual jobs.
The escalation journey
- 01
Customer
Asks a question
- 02
Frontline support
Doesn't have context
- 03
Specialist gets pulled in
Loses focus
- 04
Customer waits
Trust erodes
Recognition
Sound familiar?
- Your frontline teams constantly escalate questions.
- Knowledge lives across multiple systems.
- Customers wait while someone searches for answers.
- Specialists answer the same questions every week.
- New hires take too long to become productive.
If this sounds familiar…
You're exactly who we're building Optonix Assist for.
What changes
One workflow. Every answer, in reach.
Optonix Assist connects the knowledge, systems and experts your frontline teams already rely on — so the right answer is always one step away.
- 01Support teams resolve more issues.
- 02Customers get answers faster.
- 03Specialists stay focused.
- 04Knowledge becomes reusable.
- 05Every interaction makes the next one easier.
Outcomes
What changes for your team.
Resolve more at first contact
Give frontline teams the confidence to solve more issues without escalation.
Keep specialists focused
Protect engineering, operations and subject matter experts from repetitive interruptions.
Faster customer resolutions
Reduce waiting by putting the right knowledge in front of the right person.
Learn from every interaction
Every resolved issue strengthens the organization's knowledge.
Who it's for
Built for organizations where knowledge matters.
Software companies
Keep engineering focused on building.
Business process outsourcers
Empower agents across multiple client accounts with accurate, client-specific knowledge.
Enterprise support teams
Break down operational knowledge silos across departments.
Plus SaaS, FinTech, e-commerce and any team where the answer lives in more than one place.
Our belief
Every customer interaction should have access to the collective knowledge of the organization.
Optonix Assist exists to make that possible.
Design partners
Built with the teams who live this problem every day.
We're working alongside BPOs, SaaS companies and enterprise support teams to build the future of AI-assisted customer support.
Become one of our design partnersHelp shape the future of
customer support.
We're onboarding our first design partners. Join the waitlist to get early access to Optonix Assist and help shape the product with us.